Refund policy

Refund and Return Policy

Last Updated: October 30, 2026

At COLVIN JOAN JAMESON Store, customer satisfaction is important to us. We want you to enjoy your shopping experience. Please review our return and refund policy before making a purchase.

Return Eligibility

Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, undamaged, and in their original condition with original packaging and tags attached, where applicable.

Items that have been used, damaged after delivery, or marked as final sale may not be eligible for return, except where required by applicable law.

How to Request a Return

To request a return, please contact us at anhvica38@gmail.com with your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before shipping any item back.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges may be non-refundable where permitted by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact anhvica38@gmail.com with your order number and photographs of the issue, if available.

We will review your request and provide an appropriate resolution in accordance with applicable law.

Exchanges

Exchanges are subject to product availability and applicable return conditions. Please contact customer support before returning an item for an exchange.